Buying a Ridacard is much cheaper than paying for bus tickets every day. Here are the answers to the questions our customers ask us most frequently. For student matriculation cards which show only the academic year as the expiry date (i.e. 5.1    Lothian Buses reserve the right to vary these Terms and Conditions. Should you opt in to our marketing, your information will be kept with us until you notify us that you no longer wish to receive this information. Subject to clause 4.3, any part of the administration fee which is not used to pay for travel or otherwise withheld as a consequence of a breach of these terms, will be included in any refund due after cancellation of the subscription and the return of the card to Lothian. 2.3 In case of difficulty, the cash fare for the journey should be paid and the card taken to one of our Travel Hubs within two working days, where it can be checked and replaced if necessary. TravelHub – Pop in to see us if you’re looking for information on our services or to buy or top-up your Ridacard. Living and studying in Edinburgh? The cardholder must also ensure that the photograph on their card remains a recognisable true likeness. Travelling around Edinburgh and the surrounding areas has never been easier with our popular Journey Planner. You can buy a Ridacard at any of our TravelHubs and there are numerous ways to pay. This popular service connects communities around West Lothian seven days a week. We operate over 50 regular services with plenty of connections across the network. Lothian Country – This popular service connects communities around West Lothian seven days a week. Lothian Country – This popular service connects communities around West Lothian seven days a week. Tram: citysmart journeys can be used for travel on Edinburgh Trams to or from all stops except Edinburgh Airport.Only one customer can use a citysmart card at any one time on Edinburgh Trams. The Lothian 'Ridacard' bus pass is a pre-paid plastic smartcard giving unlimited travel on regular daytime and night bus services. The account holder may also contact Lothian, by calling 0113 320 7108 or visiting one of our Travel Hubs, to arrange for immediate payment of the overdue amount. Where you can travel with citysmart. 2.1 Ridacards can be used for travel on all Lothian Buses services, NightBuses, Lothian country (city & cityWEST zones) and East Coast Buses zones A & B. Ridacard is not valid for travel on special services, East Coast Buses zones C-F and Edinburgh Bus Tours. We only collect basic personal data about you. 1.2 Ridacardsremain the property of Lothian Buses at all timesand Lothian Buses reserves the right to withdraw the Ridacard … For Direct Debit Student Ridacard holders, please note your Direct Debit will not automatically cancel once your Ridacard passes the matriculation expiry date. For a travel deal this good, check the table below for full details of prices for adults, students and children, and any travel restrictions that apply. Pop in to see us if you’re looking for information on our services or to buy or top-up your Ridacard. It’s easy to select the bus you need or plan your journey with our interactive route maps. If required, a replacement card can be obtained on payment of the appropriate fee. 2.4 Lothian Buses will withdraw any Ridacard which it believes has been tampered with or is being misused or has become illegible (see 1.5 above) or electronically unreadable. [19] It is purchased initially from a … It is purchased initially from a Lothian Travel Shop, where the owner's picture is … It can now be exclusively revealed that Lothian Buses lost around £12 million in expected income from sales of its bus pass Ridacard when compared to equivalent figures last year. 7.3.2 Should any second attempt to collect payment also fails, the Ridacard and associated subscription will be immediately cancelled. Lothian Country – This popular service connects communities around West Lothian seven days a week. The fee for a replacement card (currently £3) will be waived if the failed card is undamaged. For those all important bus times, we have detailed timetables for every service across the network. 1. For those who are no longer students, our TravelHub staff can swap your Student Ridacard for an Adult Ridacard. Customer Services The Ridacard 7-day pass seems a good value, especially as the Airlink bus is included. That in itself is worth the price of the card, but it’s the convenience of travelling across Edinburgh and the Lothians whenever you want without the hassle of searching for the exact fare which seals the deal for our Ridacard customers. 6.1 Lothian Buses will be what’s known as the ‘Controller’ of the personal data you provide to us. Ridacard is our best value travel option and you can enjoy unlimited travel on our services across Edinburgh, and parts of East Lothian. Lothian Buses have operated a flat-fare system since March 2006. For secondary school pupils travelling with Student Ridacards, the expiry date will be set to the 30th of November in the year in which you leave school. Living and studying in Edinburgh? See also 7.2 for Direct Debit cardholders. The balance of any time purchased over and above the first 28 days will be refunded by cheque. For student matriculation cards which show only the month in which the card expires (i.e. “December 2018”), we will set the Student Ridacard expiry date to the last day of that month (so for the example above, 31st December 2018). Airport buses. For Direct Debit Ridacards which have failed without any sign of visible damage, the cardholder will be refunded the value of the lowest cost equivalent on-bus tickets (e.g. TravelHub – Pop in to see us if you’re looking for information on our services or to buy or top-up your Ridacard. … Junior Ridacards are not valid for travel on or after the cardholder’s 16th birthday. Towards the end of that period, continuing Direct Debit customers should visit one of our Travel Hubs to have the validity of the card extended. Ridacard offers you unlimited travel across our network on: Lothian city buses. 3.2 Once cancelled, Ridacards must NOT be re-used. Annandale Street 7.1 The Direct Debit administration fee, currently £25, is payable in addition to the first monthly travel payment in order to initiate any subscription. 1.6 Ridacards are not transferable and will be withdrawn without refund if presented for travel by anyone other than the person whose photograph appears on it. Buying a Ridacard is much cheaper than paying for tickets every day. This popular service connects communities around West Lothian seven days a week. What’s included with Ridacard? Pop in to see us if you’re looking for information on our services or to buy or top-up your Ridacard. Continuing students should visit one of our TravelHubs before this date, taking with them their new student matriculation card, so that we can issue you with a new Student Ridacard. 4.2 Refunds on Advanced Purchase Annual Ridacards are paid in accordance with the published scale. 8.1 Following initial card purchase, advance purchase 1 week and 4 week “top ups” can be purchased from PayPoint agents within the Lothian Buses operating area. Airport fares on Lothian Buses will remain the same. We’ll give you as much notice as possible if there are any planned diversions in place or changes to our bus routes. Customer Services Department If your Student Ridacard is set to expire on or near 31 December, please remember that our TravelHubs have special festive opening times. Lothian 2. For those all important bus times, we have detailed timetables for every service across the network. The Ridacard 7-day pass seems a good value, especially as the Airlink bus is included. On the Lothian Bus website, it seems to say that one can only purchase the card at specific locations - and I don't see … Our Best Value option is available for a one-off fee followed by a monthly Direct Debit. You can download the application form here. Use of Ridacard is subject to these terms. Sign in for quick access to your favourite stops, journeys and services. Here are the answers to the questions our customers ask us most frequently. 4.3.2 Lothian reserves the right to withhold the £25 initial administration fee from any refund where a Direct Debit has been cancelled within 12 months of the date of issue, or where the terms and conditions of Ridacard have otherwise been breached. Adult and child singles and day tickets, pre-paid multiple singles and 'Ridacards' are also available, with senior citizens travelling on free travel passes in line with the rest of Scotland. For weekly, four weekly and Annual Ridacards which have failed without any sign of visible damage, a replacement card will be loaded with compensatory time up to a maximum of three days – no monetary refund will be paid in respect of any cash fares paid. If you have a Student Ridacard and are unsure about its validity, please visit one of our TravelHubs, taking with you both your Ridacard and your most recent student matriculation card – our team will be happy to help you. Passengers who have not validated their Ridacard before boarding must pay the on-board fare of £10. Visit our Ridacard page for prices and full details. If you wish to cancel your direct debit Ridacard, please email directdebit@lothianbuses.co.uk with a note of your Unique Reference Number (6-digit number on the front of your Ridacard, to the left of your photograph), your Ridacard number (the 8-digit number beneath the word “Ridacard”), … 4.3 For cancelled Direct Debit Ridacards, a refund of money paid but not required to pay for travel will be made. The value of the whole weeks used between card activation and card return will be deducted from the price paid at the current 7 Day Student Ridacard price. 1.1 The Ridacard scheme is promoted and operated by Lothian Buses Limited, 55 Annandale Street, Edinburgh, EH7 4AZ. 2.2 Ridacards can be used for travel on Edinburgh Trams in both the Airport and City Fare Zones, but must be successfully validated on one of the Platform Validators at each tram stop, prior to boarding the tram. 2.1 Ridacards can be used for travel on all Lothian Buses services, NightBuses, Lothian country (city & cityWEST zones) and East Coast Buses zones A & B. Ridacard is not valid for travel on special services, East Coast Buses zones C-F and Edinburgh Bus Tours. NightBus – Our night buses … The start date for the calculation of any refund will be the date when the card is returned to us. Sign in for quick access to your favourite stops, journeys and services. Travelling by bus to and from school? NightBus – Our night buses … The fares will go up from Sunday 2 February and will affect adult and children fares, as well as Ridacard … Refunds of any Direct Debit overpayments will be made only upon written request and at Lothian Buses discretion, up to a maximum of 6 months payments. Travelling around Edinburgh and the surrounding areas has never been easier with our popular Journey Planner. Connecting Edinburgh with the towns and villages of East Lothian. 1.3 Drivers, Ticket Services Assistants and officials of Lothian Buses, East Coast Buses and Edinburgh Trams may inspect the Ridacard at any time. 6.5 We will retain your information for the time that you have a Ridacard registered in your name and for up to 5 years after the last use of your card, less if the data is no longer required for its original purpose, after which your data will be securely deleted. 1.2 Ridacards remain the property of Lothian Buses at all times and Lothian Buses reserves the right to withdraw the Ridacard at any time. Lothian We operate over 50 regular services with plenty of connections across the network. Ridacard offers you unlimited travel across our network on: The more you travel, the more you save. We run four services connecting the City Centre, North Edinburgh and West Edinburgh with the airport. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data. Our night buses run from midnight until the early hours to get you home. Help us reach 100,000 TWITTER followers in our 100TH YEAR and YOU could WIN an ANNUAL RIDACARD for YOU & YOUR FAMILY! 4.3.1 Any refund will be calculated from the date the Ridacard is returned to one of our Travel Hubs, which must be at least five working days before the monthly payment date. 7.2.2 Changing the payment date may result in a pro-rationed charge for travel, which is payable at the time the payment date is changed. ️ https://bit.ly/3dQ70KM. 1.5 It is the responsibility of the cardholder to notify Lothian Buses of any change to their contact details. You also have the option of paying weekly, four-weekly or annually and top-ups can be bought from our TravelHubs and at PayPoint retailers across the city. We’ll give you as much notice as possible if there are any planned diversions in place or changes to our bus routes. Customer Services “Academic Year 2017/2018”), we will set the Student Ridacard expiry date to the 30th November of the year in which that course finishes (so for the example above, 30th November 2018), giving you plenty of time to come into one of our TravelHubs. Find out how to get around, check out ticketing options, hear from other students and pick up hints and tips in our blog! Connecting Edinburgh with the towns and villages of East Lothian. It’s easy to select the bus you need or plan your journey with our interactive route maps. With the help of our essential guide, you’ll discover the very best of Edinburgh and the Lothians. On the Lothian Bus website, it seems to say that one can only purchase the card at specific locations - and I don't see … Bus: citysmart journeys can be used on all Lothian Buses services except Airlink, NightBus, service 98 and outwith Zone A & B on Lothian Country Buses … Lothian Buses have announced a fare hike across their services, which is set to come into force early next month. TravelHub – Pop in to see us if you’re looking for information on our services or to buy or top-up your Ridacard. The Lothian 'Ridacard' bus pass is a pre-paid plastic smartcard giving unlimited travel on regular daytime and night bus services. 4.5 Correspondence related to Direct Debit payments, refunds and cardholder details can be emailed to directdebit@lothianbuses.co.uk. East Coast Buses – Connecting Edinburgh with the towns and villages of East Lothian. EH7 4AZ. The Lothian 'Ridacard' bus pass is a pre-paid plastic smartcard giving unlimited travel on regular daytime and night bus services, as well as Edinburgh Trams services. We run four services connecting the City Centre, North Edinburgh and West Edinburgh with the airport. If you live in Edinburgh and the Lothians, this section has all you need to plan your travel arrangements. EH7 4AZ. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter. 1. East Coast Buses – Connecting Edinburgh with the towns and villages of East Lothian. Student and child discounts are available too. Use. 6.3 For Direct Debit customers, we also collect email addresses for account correspondence, and bank details. As of February 2020 , an adult single fare is £1.80 and a child fare costs 90p. East Coast Buses – Connecting Edinburgh with the towns and villages of East Lothian. Otherwise, we will not share your personal information with any other third parties without your prior consent. Alternatively, if a Ridacard is “topped up” before the current product expires, then the current expiry date will be extended by the amount of time purchased and the card will remain continuously valid throughout – the updated expiry date will be shown on your receipt. Lothian Country – This popular service connects communities around West Lothian seven days a week. It’s our best value travel option and you can enjoy unlimited travel 24/7 across the city with Edinbugh Trams and Lothian Buses. If you need to cancel a Direct Debit with us, pop into one of our TravelHubs, or call 0113 320 7108 (Mon-Fri 0900-1730). Adult Ridacard fares will also go up, but all child and student fares will stay the same. Once a replacement card has been issued, only that replacement card must be used for travel or subsequent Ridacard purchases. NightBus services. Lothian City Buses – We operate over 50 regular services with plenty of connections across the network. This information is required to establish and maintain your payment schedule and will be securely processed by our partners, PayWizard plc, in accordance with PCI DSS standards. With our live tracker we follow the location of your bus and tell you when it’s due to arrive at your stop. Airport Buses – We run four services connecting the City Centre, North Edinburgh and West Edinburgh with the airport. In order to ensure that our Student Ridacard continues to offer the very best value for money, we need to make sure that Student Ridacards can be used only by those who are entitled to them. 6.2 For all Ridacards, we collect and processes the following personal information: name, address, date of birth, a passport size photograph and, for Student Ridacards, the college or university attended and matriculation date. 4.1 To apply for a refund, the card must be returned to one of our Travel Hubs. It is purchased initially from a Lothian Travel Shop, where the owner's picture is … Refunds are only available on Annual, Student 9 Month and Direct Debit Ridacards. 4.3.3 Direct Debit payments will continue, irrespective of Ridacard use, until either the Ridacard is returned to one of our Travel Hubs, or the Direct Debit mandate is cancelled by the cardholder. The firm, which provides transport services across Edinburgh and the Lothians, say it will be the first time in two years that they have increased the cost of tickets.. Airport Buses – We run four services connecting the City Centre, North Edinburgh and West Edinburgh with the airport. Whenever a Student Ridacard is issued or purchased, we require that you show us a valid Photo-ID Student Matriculation, issued from one of the qualifying Universities or Colleges within our operating area. East Coast Buses – Connecting Edinburgh with the towns and villages of East Lothian. An adult day ticket costs £4.50 and a child day ticket £2.50. Continued eligibility to purchase a Student Ridacard beyond that date will require the cardholder to repeat the above process by presenting their new matriculation card at one of our Travel Hubs. 9.2 Student Ridacards will not be valid for travel beyond the expiry date of the matriculation card which must be presented at the time of purchase. 7.2 Monthly Direct Debit payments are due one month from the date the subscription is initiated. Ridacard validity and usage are not matched to Direct Debit payments – the card must be returned to a one of our Travel Hubs in order to cancel any Direct Debit. In light of the UK Government advice on Coronavirus (COVID-19), we have made the very difficult decision to suspend our Lothian Motorcoaches tour operation with immediate effect. DAYtickets) that have been purchased. 1.4 A card issue fee (currently £3) is payable when a Ridacard is issued. Proof of age is required at time of purchase. No refunds are available on Student 9 Month Ridacards which have less than 15 weeks validity remaining. Lothian City Buses – We operate over 50 regular services with plenty of connections across the network. 9.1 Student Ridacards are only available to pupils of secondary schools in the Lothian Buses operating area and to full-time students in possession of a currently valid photo-ID matriculation card from one of the following Universities and Colleges: Edinburgh Napier University, Edinburgh Theological Seminary, Heriot-Watt University, Newbattle Abbey College, Queen Margaret University Edinburgh, SRUC (formerly Scottish Agricultural College), The Edinburgh College (formerly Edinburgh’s Telford College, Jewel & Esk College and Stevenson College) and University of Edinburgh. Option is available for a replacement card must be used for travel or subsequent Ridacard purchases proof of age required... Responsibility to ensure adequate funds are available when payment is requested adult.... 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