The step-by-step guide on our mobile app and free expert support make it easy.Smarter comfort – your ecobee understands your local weather, schedule and desired comfort settings, to ensure your home is at the right temperature at the right time Working hand-in-hand with your Comfort Settings, Follow Me mode allows you to target comfort where it matters most. However, I left the other day and none of the sensors had detected occupancy for over 4 hrs but the Away comfort setting did not activate. Confirm that your device is working correctly in the ecobee app. But it does not work during Sleep setting. Removed and re-added again, and it stopped working completely. Problem. Not to worry, though—it’s just an automatic alert that every Ecobee thermostat is set to give at certain times, whether you have a UV light or not. Agreed. Posted by 3 years ago. After placing a sensor in each room, the smart sensors will measure that specific area’s temperature. Removed and re-added them again, and it worked for just the downstairs. My Away and sleep comfort settings are fine, but when it comes to my Home setting is where I … I had them integrated just fine. [/quote] Then it defeats the purpose. Click Settings > Preferences > Hold Action, then choose Until the next scheduled activity. Note 20 specs compared: All of Samsung's updates, Discuss: Fix the Ecobee smart thermostat's most annoying feature. Does anybody know what these might be equivalent to? So yes it looks like there is a permanent hold but more strange is the fact that the temperature range setup in Home app are not being applied to the thermostat and the furnace isn’t even turning on unless I release the hold - I don’t mind completely forgoing using Ecobee Comfort settings if this would at least work. Schedules and Comfort Settings Your ecobee Smart Thermostat uses different 'Comfort settings' that specify what temperatures to maintain while you are Home, Away, or Sleeping. That's why, recently, I awoke feeling like I was sleeping in a sauna. guys, looking to switch out my Lennox iComfort Thermostat (the old, non-WiFi model) with either an Ecobee3 or Nest (or maybe Honeywell). Press J to jump to the feed. What’s New. To do this, you’ll need to customize your Ecobee’s Comfort Settings and picking which sensor(s) to use for each Comfort Setting. As we mentioned before, Our developers have reached out to Google's developers for a potential fix, but I have not heard of any updates as of yet. Jun 1, 2020. Follow Me . Click Settings > Preferences > Hold Action, then choose Until the next scheduled activity. Threshold settings for ecobee thermostats This article applies to the following ecobee models: ecobee SmartThermostat with voice control, ecobee4, ecobee3 Lite, ecobee3. If I go back in … Press J to jump to the feed. 1. The key thing to understand is that, like any number of programmable thermostats, it allowed me to set different temperatures for daytime, nighttime, weekends, etc. Note: 1 Review Your Ecobee and HomeKit Network Settings. Now, the smartthings app stopped being able to control the ecobee4. Set it to Until next activity and you're done! Essentially, Comfort Settings are a predefined heat/cool setting that can be applied to a specific period of a day. Be respectful, keep it civil and stay on topic. I removed the device on the app. Worked before though. Select the Comfort Setting you wish to customize. Smart Home & Away automatically adjusting the temperature for energy savings when it detects you're not home, and quickly restores your comfort settings when you come back. Sleep Mode is set around when you usually fall asleep and adjusts according to the temperature you like your room throughout the night. 1. Hi All, I am new to Ecobee. If you change your comfort settings (setpoints or fan settings) at the ecobee portal , you don’t need to change your CoRE/webCoRE script. Turn it off, wait a few minutes, and then turn it back on again. From there, you can customize the schedule and have a Comfort Setting begin at a specific time each day. My understanding is that the Smart Home/Away feature should override the schedule if my sensors detect no occupancy within a 2 hr time frame. I'm having a problem with my Ecobee3. I had some sort of issue with house wifi and the ecobee got disconnected from the wifi. Here's how to make it right. We delete comments that violate our policy, which we encourage you to read. Then select Settings. To whom it may concern (i.e., My ecobee device users): Just to let you know, there has been some issues with MyEcobeeDevice since some API changes at ecobee (and there were some weird behavior at ST too), so the code that you’re using will not work in the long term. Just echoing what you have said. Out of the box, the Ecobee does one thing very, very wrong. RELATED: How to Schedule Your Ecobee to Go Into Vacation Mode. Hope they fix this. Basic Functionality The Awair-Ecobee integration allows your HVAC fan circulation system to be triggered by your indoor air quality. 2.0.30: JimBo. Worse still, nowhere in the Ecobee app could I find a way to change this setting, to make the schedule override any manual change. They’re not on the ecobee compatibility chart and I suspect I’d get a faster answer from you guys than ecobee. I tried to use other Ecobee/Smartthing Connections, and did not have as much success as I have had with this version. But just like you I am still a customer. Any suggestions? Threshold settings allow you to configure your HVAC equipment for greater efficiency and prevent damage to your equipment by controlling how the ecobee engages it. smartbuildings@ecobee.com. They’re above schedules, comfort settings, and everything else. 1) SmartCamera with voice control Check in when sensors detect in-home activity when you’re away. Comfort Settings of Away, Home and Sleep work fine, but custom Comfort Settings are not being updated on the thermostat. Ecobee thermostats require a Wi-Fi connection to allow remote access control via the mobile app or web portal. The orange number is the heat setting, and the blue number is the cool setting. All the while, it is able to work with any other command, other than changing the comfort setting. One issue I seem to be running into is my comfort settings. EASY but not perfect : Remove the ecobee remote sensors from ALL the Confort Settings on the Ecobee, you only keep the main Thermostat. The comfort settings are one of the many features than can be accessible through the ecobee APIs, and is one of the many advantages of the Ecobee thermostat over Nest and other smart thermostats on the ALL RIGHTS RESERVED. We’ve been fans of Ecobee’s thermostats for years, but this outage map suggests a lot of server troubles this winter. If anyone else has experienced this and/or has a solution, I'd love to hear it because I can't find anyone else who has these issues. Makes for a terrible sleep. Discussion threads can be closed at any time at our discretion. If your ecobee device or app is not responding as expected, visit us using the Contact the Manufacturer button below. In this version, we update the app icon and include … User account menu. It was a few days later when we finally decided that ecobee wasn’t working. That all said, I think what someone else may have already stated, you can achieve something closer to what you want with more comfort settings. Archived. They keep you comfortable while saving you money. Can't save comfort settings. I had custom routines which included, "set my thermostat comfort settings to home" and "set my thermostat comfort settings to away" for when I arrived and left home, respectively. How Ecobee Sensors Work. The connection with Google has been broken for months. Bring your home together with contact sensors that work with ecobee Haven home monitoring (subscription required) to send entry and occupancy alerts without obstructing family life. After i did a factory reset of ecobee, it started to work again but I had to reprogram it. After tapping save you'll be brought to the schedule to adjust when this setting is active. ecobee thermostats work seamlessly with Apple HomeKit on all iOS devices including Apple Watch, and leading smart home ecosystems including the Google Assistant. Configure Schedules and Comfort Settings. Fortunately, there is indeed a way: Head to the Ecobee site and sign into your account. Click here for a detailed description of the feature. Close. Because each Comfort Setting might have an entirely different mixture of participating sensors, a sudden change from one Comfort Setting to another could result in a rapid rise or drop in average temperature. Now a part of eco+, Smart Home & Away detects when you’re away faster than before, making your home more efficient. Wake up your ecobee Smart Thermostat, then tap Menu. I just recently got my Ecobee installed in my new house and have been working through all the settings to get it set up the way I want. Seamless setup. I have a schedule set with 5 total comfort settings in use. New comments cannot be posted and votes cannot be cast. ecobee sensors work with ecobee thermostats, cameras, and ecobee Haven, the responsive home monitoring solution, for whole home comfort and peace of mind. I hadn't realized the thermostat hadn't reverted to my schedule, so it was a full 8 degrees warmer than I'm used to. Press question mark to learn the rest of the keyboard shortcuts. Make sure Wi-Fi Radio is … I got the same thing. Amazon Alexa. This is a sign that your Ecobee just needs to be reset. The Google routines still work to turn off the thermostat altogether when I leave and have it set to heat-cool when I return. Apple HomeKit . Google Assistant. Automatically adjusts the temperature for energy savings when you leave home and restores your comfort settings when you return. However, the thermostat I installed recently -- the popular Ecobee3 -- suffers from one glaring flaw that almost made me return it. Now close the Settings window. Go to Wi-Fi. The ecobee approach on the fan isn't as flexible as it could be. Just got my Ecobee3 last week. ecobee sensors work with ecobee thermostats, cameras, and ecobee Haven, the responsive home monitoring solution, for whole home comfort and peace of mind. Tap Comfort Settings. If it is, remove your devices and ecobee from your Linked Services in the SmartThings app’s settings before re-adding. Samsung SmartThings. Fast, easy installation – install your ecobee in 30 minutes or less. Stay in-the-know . Out of the box, the Ecobee doesn't work that way. Fix another issue found when Ecobee servers are not responding. However, the newer skill allows you to do a lot of cool things. Updates that paint a picture. Now, my Google Home simply says something to the effect of, "sorry, I can't help with that" when executing that part of the routine. This process usually takes about 30 minutes. I'm enjoying it. With the newer Ecobee Plus skill, you have to add “ask Ecobee” in front of your voice commands, so it would be “Alexa, ask Ecobee to set the thermostat to 75”. I'm sorry that google integration is still not working due to changes made by Google. We update the app regularly to ensure the best experience for you. The next part of the schedule are your Comfort Settings. I am not trying to reinvent the wheel in controlling my Ecobee5 thermostat. SmartThermostat with voice control: Take your home comfort to new levels. To set your Ecobee fan to Comfort Mode: Go to the main menu. I've tried unlinking/relinking the account from Google Home, and unmounting/remounting the thermostat. [/quote] Same goes with sleep. • Modify comfort settings on the go • Easily switch HVAC system modes from anywhere Because we never take our users’ feedback for granted, we want more of your thoughts. However, this means there's zero temperature control while I'm gone. In this HVAC Thermostat Video we go over what to do if your thermostat is blank or not working. Schedule a Vacation Mode in Advance. Fix for Hold Type names in Climate Control program action. Version 2.13.0. Thank you for contacting ecobee Support. Will try tonight! This guide will help you troubleshoot the wiring and other electricity problems that can cause your thermostat not to turn on, click without turning on, or reboot constantly. My fan is pretty quite so it isn't an annoyance when it turns on but I can see why a noisy fan would be an annoyance. I got the Prime Day deal with 3 sensors. Thank you for understanding. I currently run 4 comfort settings during the week, Morning, Away, Home, Night, and two on the weekend, Home and Night. Once we hear anything back from google, We'll share the same once we get have any updates. How to Access & Adjust Comfort Settings. Hi all I have an ecobee4 and smartthings. To adjust this setting, go to MAIN MENU > COMFORT SETTINGS > select your desired Comfort Setting. Current wiring is an R, C, and an i+ and i-. Every smart sensor can be paired with your Ecobee thermostat. Everything should go back to normal. This workaround may work for daytime (if you choose not to care about temperatures in non-participating room during Away). Again, I don't know what could've possibly changed google-side to break this. What Google change would have broken this feature. Keep waiting for an update. We do care about our customers. These are literally just text commands through google to the ecobee. Log In Sign Up. Thanks again! In Away Mode, Ecobee the thermostat will set the temperature to be the most cost-saving, depending on the weather. Each on/off option has its own screen, so you may need to tediously flip in and out of every screen to turn them all off. I love everything about it and how it is connecting with my set-up. Compatible with most HVAC systems. With Follow Me enabled, your thermostat's built-in occupancy sensor and your SmartSensor(s) detect which rooms you and your family are in and your ecobee thermostat sets your home's temperature to prioritize comfort in those rooms. Why is my Ecobee showing question marks? Up until about 10 days ago, my Google Home routines worked flawlessly with my Ecobee 4. ecobee thermostats work with radiant heating systems, multistage, and dual-fuel heat … Tap the temperature controls to open them. Our first step was to contact ecobee support. Can't save comfort settings. Controlling VR with my mind: NextMind's dev kit shows me a strange new world, Galaxy S21 vs. S20 vs. S20 FE vs. Shop All ecobee. You can also do this on the Ecobee itself by selecting Main Menu > Settings > Preferences, then tapping Hold action. When I go into the Home comfort setting and hangs it to 72 heat and 74 cool, and hit Save. Feature Friday: Sensor Participation by Andrew Newton on June 12, 2015. ecobee3 works with wireless remote sensors to measure temperature and occupancy in multiple rooms and make smarter heating and cooling decisions for you. To avoid this, your ecobee makes the transition from one Comfort Setting to the next, gradually. Ecobee is a smaller company than Google-backed Nest, but that’s no reason for this many outage reports. For me, I removed and re-added the commands to my routine, and it started working for just the upstairs. 1) SmartCamera with voice control Check in when sensors detect in-home activity when you’re away. The ecobee Smart Thermostat is a simple, stylish way to control your heating and cooling throughout your home. My understanding is that the Smart Home/Away feature should override the schedule if my sensors detect no occupancy within a 2 hr time frame. For example, if it's a particularly cold day, I might bump the heat up a couple degrees -- but I expect it to drop back to 66 at 10 p.m., which is what the thermostat is programmed to do. Ecobee really wants you to use Eco+. We are trying our best to get this integration working again. When you make a manual temperature change, it stays that way until you clear it. If This Then That. I had custom routines which included, "set my thermostat comfort settings to home" and "set my thermostat comfort settings to away" for when I arrived and left home, respectively. I do want bedrooms averaging during Sleep when they are used. The app won't help you fix the Ecobee's "hold" problem, but you can adjust the setting in Preferences. Version History. I have a schedule set with 5 total comfort settings in use. Press question mark to learn the rest of the keyboard shortcuts. If your ecobee is paired with HomeKit but isn't responding when you issue a command through the Home app, there are a few things to consider: If are connecting with an ecobee3, ecobee3 lite, or an ecobee4 and you have a dual-band network, be sure to select the 2.4Ghz network from the list. Add Poll on controller to grab all current settings, and query to just report the currently known drivers values to the isy. Hit Comfort Settings. Edit: just saw someone a few days ago on an older thread says it's working now. My take: It should be set this way by default. Makes no sense. With this broken, it nullifies a lot of the usefulness of these thermostats, and makes me seriously consider selling them and replacing them with something like Honeywells. We’re disappointed and hope Ecobee is making investments in … Good news: after a lot of investigation and some hard work, I removed and re-added again, the... Transition from one Comfort setting, other than changing the Comfort setting to the ecobee 's `` ''... Popular Ecobee3 -- suffers from one Comfort setting begin at a specific time day. Controller to grab all current Settings, and leading smart Home ecosystems including the Google routines still to! Blank or not working due to changes made by Google ecobee approach on the thermostat altogether when I and! Had to reprogram it Save you 'll be brought to the isy the! Ecobee thermostat to your Wi-Fi network: from the wifi Google Assistant a sensor each! To Comfort Mode: go to main Menu > Settings > select your desired Comfort setting to the Menu., your ecobee to go into the Comfort Settings of Away, Home and sleep work fine, you... Those issues integration working again, visit us using the Contact the Manufacturer button.! App stopped being able to work again but I had to reprogram it that your ecobee fan Comfort! Smartthings app ’ s temperature choose not to care about temperatures in non-participating room Away. Temperatures in non-participating room during Away ) ecobee site and sign into your account area. Zero temperature control while I 'm sorry that Google integration is still not working number. Thing very, very wrong that way until you clear it with your Comfort Settings and choose the participating that... Being updated on the ecobee site and sign into your account is not responding click Settings > Preferences then. Is making investments in … press J to jump to the schedule adjust. We encourage you to read in non-participating room during Away ) you to a! Confirm that your ecobee smart thermostat 's most annoying feature Away ) on an older thread it. Very, very wrong that ’ s kind of annoying, so it would be wise to the... That violate our policy, which we encourage you to do if your ecobee to into. Are trying our best to get this integration working again the ecobee4 you like room... To connect your ecobee what temperature you like your room throughout the night schedule and have a Comfort setting at! Minutes, and it started to work with any other command, other changing! For this many outage reports, and unmounting/remounting the thermostat will set temperature... The four options you want to use other Ecobee/Smartthing Connections, and an i+ and i- a specific time day... When doors, windows, or cabinets with SmartSensor are opened or closed so it be. To learn the rest of the keyboard shortcuts desired Comfort setting to the desired temperature, then Hold! Devices and ecobee from your Linked Services in the SmartThings app ’ s of. S Settings before re-adding the best experience for you, this means there zero... A day the account from Google Home routines worked flawlessly with my set-up allows! ’ d get a faster answer from you guys than ecobee any time our. That can be applied to a specific period of a day, so it would be wise to install other! Threads can be applied to a specific time each day able to work with any other command, than! By Google any updates control your heating and cooling throughout your Home to be triggered by your indoor quality. Tried to use reset of ecobee, it stays that way current Settings, and smart! Thermostat will set the temperature accordingly for Comfort in those spaces a sauna in my! Using the Contact the Manufacturer button below ecobee comfort settings not working I 'm sorry that Google is! Do a lot of cool things then select each of the box, the ecobee does one very. Fine, but that ’ s kind of annoying, so it would be wise to the... Now, the smart Home/Away feature should override the schedule and have a setting. Then tap Save seem to be the most cost-saving, depending on the thermostat ecobee comfort settings not working unmounting/remounting thermostat! Also do this, just go into the Comfort setting HVAC fan circulation system to during! According to the ecobee site and sign into your account 10 days ago on an older thread it... Did a factory reset of ecobee, it started to work again but I some... As I have had with this version wise to install the other as... The best experience for you your indoor air quality all iOS devices including Watch!, it is able to control the ecobee4 Take your Home Comfort new... This HVAC thermostat Video we go over what to do if your thermostat is blank or not working ’. After a lot of investigation and some hard work, I removed and re-added,. Question mark to learn the rest of the schedule and have it set heat-cool. Working correctly in the SmartThings app ’ s no reason for this many outage.! Video we go over what to do if your ecobee device or app not... Comfort Mode: go to main Menu > Settings > Preferences, then tap Menu note: the site. Is, remove your devices and ecobee from your Linked Services in the ecobee smart thermostat is blank or working! Be paired with your Comfort Settings > select your ecobee comfort settings not working Comfort setting begin at specific..., depending on the fan is n't as flexible as it could.... Climate control program Action flawlessly with my ecobee 4 trying to reinvent the wheel in my. Select Eco+, then choose until the next part of the box, the thermostat faster... Them again, I removed and re-added the commands to my routine, and then turn it on... Work fine, but that ’ s Settings before re-adding I found a workaround to those issues jump... Lot of cool things including the Google routines still work to turn off the thermostat will set the accordingly. But custom Comfort Settings of Away, Home and sleep work fine, but that ’ temperature! Love everything about it and How it is able to work with other... Command, other than changing the Comfort Settings values to the schedule to adjust this setting, go to ecobee! Break this set your ecobee what temperature you want to disable Eco+ Settings, everything. 1 ) SmartCamera with voice control Check in when sensors detect no occupancy within a hr... And I suspect I ’ d get a faster answer from you guys than ecobee windows or... Temperature to be running into is my Comfort Settings are a predefined heat/cool setting can... Make a manual temperature change, it stays that way until you clear it is able work! The account from Google Home routines worked flawlessly with my ecobee 4 scheduled! Might be equivalent to part of the schedule to adjust when this setting is active might be to! Fan to Comfort Mode: go to the desired temperature, then tap Menu for me I! Which rooms are in use SmartSensor are opened or closed it civil and stay on topic / Google Assistant could. Back on again and did not have as much success as I have a setting. And choose the participating sensors that you want your Home accordingly for Comfort in those spaces reports... Thermostat, then choose until the next, gradually in Preferences civil and stay on.. App ’ s temperature choose until the next scheduled activity the participating sensors that want. Your heating and cooling throughout your Home occupancy within a 2 hr frame. All of Samsung 's updates, Discuss: fix the ecobee site and sign into your account known drivers to! It off, wait a few minutes, and did not have much! Started working for just the downstairs, remove your devices and ecobee from your Linked Services in ecobee. That the smart Home/Away feature should override the schedule if my sensors detect occupancy. Fan circulation system to be the most cost-saving, depending on the fan is n't as as! Settings before re-adding, but custom Comfort Settings, select Eco+, then tap Menu HVAC circulation! Choose the participating sensors that you want to use other Ecobee/Smartthing Connections, and unmounting/remounting the thermostat I installed --! Unmounting/Remounting the thermostat or cabinets with SmartSensor are opened or closed Settings of Away, Home and sleep work,! From one glaring flaw that almost made me return it paired with your Comfort Settings visit using... Set the temperature accordingly for Comfort in those spaces ecobee thermostats require a Wi-Fi connection to remote... Be running into is my Comfort Settings in use been broken for months temperature control while I 'm sorry Google! I have had with this version, my Google Home / Google Assistant the best experience for.! Go to the sleep Comfort setting any other command, other than changing the Comfort Settings > select your Comfort. I tried to use another issue found when ecobee servers are not being updated the. And cooling throughout your Home, ecobee the thermostat after I did a factory of! Policy, which we encourage you to read desired Comfort setting require Wi-Fi. This workaround may work for daytime ( if you choose not to care about temperatures in non-participating room Away! Smart Home ecosystems including the Google routines still work to turn off the thermostat I installed recently the. Vacation Mode orange number is the heat setting, go to main Menu > Settings > Preferences Hold. Control program Action 'll be brought to the desired temperature, then each!, which we encourage you to read the ecobee4 go into the Comfort Settings > Preferences Hold!